1. How do I select a Web site development firm?
A Web development firm's portfolio of previous work is the best indicator of its past success and integrity. Review each company's online portfolio of work and browse several of the Web sites each vendor has built. Check for overall design impact, functionality, ease of navigation, and other key components. If this proves satisfactory, ask the firm for a list of references and contact them.
Understand the vendor's capabilities. Look for a company that has the expertise to understand your business needs and build a site to support your goals. Is the firm able to implement databases, e-commerce, and professional business Web sites? What kind of support do they offer post-launch? What is the company's history and longevity expectation? Do they listen to what you say?
Choose a local firm. Regency services customers in Orange County, Los Angeles, and San Diego. [top]
2. How do I check a Web developer's references?
Ask the firm directly for a list of past customer references. Call the references and ask questions about their experiences working with the vendor. Was the vendor easy to work with? Did the firm carry out the budget on time, within budget, and according to specs? Does the Web site function well and meet your expectations? How would you rate the firm's customer service and dependability?
Be sure to verify that references provided are legitimate references of the company and not prior job experience of its employees. [top]
3. What kind of capabilities does Regency's development team offer?
Regency Web Services is a full-service Web development firm with capabilities to implement Web projects completely from beginning to end. Regency's development team has expertise in Web development, graphic design, Flash animation, database development, e-commerce shopping cart solutions, copywriting, online marketing, and project management. [top]
4. How long has Regency Web Services been in operation?
Regency Web Services, Inc. was founded in 1997 by two senior executives in the software industry with over 50 years combined business experience. Since its inception, Regency has worked with dozens of organizations in an array of industries and professions, ranging from healthcare, dental, and legal professions, engineering and information technology, to education and retail business. Regency has completed every project it has undertaken and has a flawless track record of customer satisfaction. [top]
5. Does Regency charge for consultations and/or quotes?
No, Regency develops quotes and hosts office consultations free of charge. Quotes and consultations mark the beginning of our client relationships, so we invest time in understanding your needs from the very start. This enables us to develop quotes and Web solutions that are tailored to your specific business goals. Call us at (949) 759-8900 to schedule a meeting or contact us via e-mail to discuss your project. [top]
6. What steps are involved in creating a Web site?
Regency follows a proven development process it applies to all projects. Click here for details. [top]
7. How long will it take to create my Web site?
Once your project has been scheduled, work has commenced, and you have provided various source materials for the site, the time to complete most informational static business sites and small e-commerce sites ranges between 4 and 6 weeks depending on size and complexity. Custom E-commerce and/or database sites usually complete in about 2-6 months depending on requirements. [top]
8. Does Regency offer copywriting services?
Yes, Regency has two professional copywriters that can assist clients with writing original copy for Web sites or edit existing copy. We write copy with search engines in mind, so we integrate keywords unique to your business within the text. This enables search engines to retrieve your site during searches and direct customers to your site.
Research says that people don't read on the Web --- this isn't completely true. People will read text that directly speaks to them and clearly communicates a Web site's message. Regency understands that your first direct communication with visitors is your Web text, so we write copy that is engaging, succinct and clear. [top]
9. How much will my Web site cost?
The cost of developing a Web site depends on many factors including the number of Web pages, graphic design characteristics, Flash animation, page content, completeness of the materials you provide, extent of e-commerce and custom database programming required.
In addition to one-time developmental expenses, there will be expenses for Internet marketing, domain registration, hosting, and maintenance.
You can receive a FREE quotation by completing the Quote Form, or simply call us at (949) 509-2800 to arrange a FREE consultation meeting. [top]
10. What are Regency payment terms?
We perform Web site development on a fixed price basis (more info) because this offers customers the least risk and greatest value. (Don't let an unscrupulous developer trick you into an open ended hourly contract).
Our standard payment terms are as follows:
| MILESTONES |
PAYMENT SAMOUNT(% of Total Price)
|
ESTABLISHED
BUSINESSES
|
START-UP
BUSINESSES
|
|
Contract Signature
/ Project Launch |
40% |
50% |
| QA Test Site Release to Customer |
50% |
40% |
Site Launch on Internet or
Work 100% Complete |
10% |
10% |
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11. How quickly do you respond to customer service calls?
Regency typically offers same-day response to customer service calls. A member of our development and support team is always available during business hours to help you. [top]
12. How do you contract your services?
We contract with clients for Web design and development services on a fixed price basis (more info). For limited, infrequent maintenance work, we bill hourly, otherwise we perform larger maintenance tasks under a fixed price arrangement. [top]
13. How will my Web site be found once it's published on the Web?
Build it and they will come" does not apply to Web sites. To drive relevant traffic to a Web site, continuous attention is required. Some of the more popular approaches are as follows.
- Search Engine Optimization and Submission
- Pay per Click Internet Advertising
- Email Campaigns
- Company business cards and stationary
- Business trade shows
- Print Advertising
- Radio and Television Advertising
Regency has extensive experience helping clients bring traffic to Web site through Internet marketing. See Internet Marketing for additional information about Search Engine Optimization and Pay-per-Click promotion. [top]
14. How can I sell products from my Web site?
An e-commerce Web site can automatically sell a company's products and services online 7 x 24. Products can be featured in an attractive way and users can add products to a shopping cart then check out using a credit card to pay purchases. Credit card information can be automatically processed online and an electronic financial transactions can deposit funds directly in your bank account. Or, you can choose to process credit card orders manually.
Regency has extensive experience developing with e-commerce Web sites and has a suite of solutions that can be tailored to any requirement. Click here for more info. [top]
15. How are credit card transactions secured?
Credit card transactions are processed by a Secure Server. This provides encryption of your customers' personal data before it leaves their computer. The data is protected from unauthorized use since only the secure server has the unique encryption key needed to decode it. [top]
16. How does Regency protect personal data submitted from its Web site?
Regency adheres to a Privacy Policy that prohibits the dissemination and sale of information collected from its Web site. [top]
17. Can Regency use my existing hosting company?
Regency can work with any hosting company, but may not be able to provide is e-commerce and database driven solutions at hosting companies other than our own. We make this determination on a case-by-case basis. [top]
18. After my Web site is complete, how will I maintain it?
Regency offers free, 90-day limited free maintenance following site launch. After that, we can provide maintenance on your site on an hourly or fixed price basis. In addition, we can train you to perform limited self-maintenance such as simple text edits and image swaps. After your site is complete, you should budget for ongoing maintenance to ensure that your investment is protected. [top]
19. Do you offer a warranty with your Web sites?
Regency takes pride in providing the highest quality software and services. We stand behind our Web sites not merely with words, but with a warranty. Our timeliness of delivery, attention to detail, and follow-up throughout every project ensure clients receive a rewarding experience. Click here for details. [top]
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